At Elizabeth Ross®, customer satisfaction is our priority. If you are unhappy with your purchase, we gladly accept returns within the terms outlined below.
Returns Eligibility
- Returns are accepted within 30 days of the date your item was received.
- Items must be unused, in their original condition, and returned in the original packaging.
- All returns must originate from a verified purchase on ElizabethRossFlags.com.
- Elizabeth Ross® reserves the right to reject returns that do not meet these criteria.
How to Make a Return
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Request a Return Authorization:
Contact Us or email support@elizabethrossflags.com with your order number (found on your order receipt email) and the shipping address used for the order. -
Ship Your Return:
Once authorized, package the item securely and ship it back via the carrier of your choice. Please note that return shipping costs are your responsibility. -
Inspection and Refund:
Upon receiving and inspecting your return, a refund will be processed to your original payment method. Please allow up to 5 business days for the refund to be credited to your account.
Additional Details
- Shipping costs for both the initial order and the return are non-refundable.
- If your returned item does not meet the criteria above, Elizabeth Ross® reserves the right to reject your return.